Frequently Asked Questions

Club Les Ormes is a small-scale holiday park in the French countryside that offers families a peaceful setting with spacious accommodations and many on-site facilities.

The park is at Lieu Dit 'Pré de Courbe', 1344 Route de la Pagésie, 47210 St. Etienne de Villeréal, France.

Your hosts are Bas and Mandy van Duivenboden, who are present on the property to welcome guests and ensure a great stay.

The park welcomes guests from May through September.

Options include the Courbe lodges, eight Luxury Tents, and the large holiday home Maison Pigeon.

Yes, each accommodation type comes with its own modern bathroom facilities.

It is intentionally small, focused on families with young children, and emphasizes safety, personal attention, and plenty of space and tranquility.

Yes, the park is very child-friendly, offering safe play areas, a paddling pool, and family-oriented activities.

Children can enjoy a playground, paddling pool, indoor playroom, and safe open spaces for free play.

Guests have access to a heated and covered pool, a separate big pool, table tennis, table football, jeu de boules, a zip line, multiple play items such as swings, and a fully equipped fitness room. The fitness room includes both cardio and strength machines.

Yes. The smaller pool area is heated and covered. This cover can be opened when it's warm. The main pool has a separate paddling pool for young children as well as a sun terrace. It is open daily from 10:00 to 19:00.

Yes, the poolside bar serves drinks between 10:00 and 19:00 and has a restroom with a child-sized toilet.

The on-site restaurant is open every day from 08:30 to 23:00 in high season.

Yes, fresh bread rolls can be pre-ordered and collected for breakfast.

Meals are prepared with fresh, preferably organic, local products and include breakfast, lunch, dinner, and a variety of hot and cold drinks.

Yes. You may choose to have lunch, dinner, or drinks at the restaurant, on the atmospheric terrace, by the pool, or at your own accommodation.

Yes, a beauty salon is listed among the park’s facilities.

A multifunctional sanitary building is available for guests on the trekkers’ field.

Yes, downloadable park maps (plattegronden) are provided for guests.

Guests can download the Camping Comfort app via QR code links for iPhone and other smartphones to see on- and off-site activities.

You can use the ‘Zoek & Boek’ feature on the website to search and book your preferred accommodation.

Email info@clublesormes.com or call +33 (0)6 78 14 86 25.

Yes, the surrounding Lot-et-Garonne and nearby Dordogne regions offer scenic routes ideal for cyclists and walkers.

In the evening, guests can join long tables to meet other families and enjoy dinner together.

Yes, eight Luxury Tents are set up on a large meadow, each furnished and equipped with its own modern bathroom.

Courbe is a lodge introduced in 2017, positioned on the park’s edge with architecture that blends indoor and outdoor living and provides countryside views.

Maison Pigeon accommodates one family of up to eight people.

The kitchen includes a dishwasher, six-burner gas stove with large oven, a Nespresso machine with milk frother, and all necessary accessories.

Yes, the park emphasizes plenty of rest, space, and a quiet natural environment for reflection.

Yes. The website features an interactive virtual tour—simply hover over or click the park map in the "Neem een rondleiding" section to view accommodations, facilities, and surroundings.

Weekly rates begin at €665 per week. Nightly rates have not been specified.

Standard check-in begins at 17:00, and check-out is required by 10:00. Guests may arrive earlier or stay on the premises after check-out to use the facilities.

Yes. Complimentary Wi-Fi is available across the entire park and inside all accommodations, provided via Starlink satellite internet.

Bed linens are available for rent on site at €20 per person. Towels, which include a sunbed towel, can also be rented for €15 per person. Guests are welcome to bring their own linens and towels; beds measure 80 × 200 cm.

Yes. The Courbe lodge comes equipped with an indoor slide and a dedicated children's playroom, adding extra fun for young guests.

Most bank cards are accepted for reservations and on-site purchases, with the exception of American Express. Cash payments are also welcome.

Cancellations made more than six months before arrival receive a full refund minus a €45 reservation fee. Between six and two months before arrival, 50 % of the deposit is refunded; between two and one month, the deposit is non-refundable; within one month, the full rental amount is payable. Shortening the stay is treated as a partial cancellation under the same terms. Guests are advised to arrange their own cancellation insurance.

The property is set on hilly terrain, making access more challenging for wheelchair users and guests with reduced mobility. Both the accommodations and common areas may therefore be less accessible.

A washing machine is available on site. Each load costs €6, and detergent is provided.

Guests may park their vehicles directly at their accommodation. No parking fee is specified.

Childcare and babysitting services are not available at Club Les Ormes. The property does not offer any on-site supervision for young children.

Yes. During high season, the park offers a variety of organised children’s activities, ranging from quieter arts-and-crafts sessions to energetic water-based games on warm days. Films are also shown in the kids’ cinema twice a week.

Information about an on-site grocery shop or nearby store is not available in the knowledge base.

Courbe, Espace Plus Airco, and Maison Pigeon are equipped with air-conditioning units that can also operate as heaters. All accommodations provide a fan in every bedroom, and a small portable heater is available on request at no additional charge.

Yes. The official website features a dedicated “Fietsroutes” (cycling routes) section where guests can access recommended routes for exploring the surrounding Lot-et-Garonne and Dordogne areas.

Pets are not permitted during the peak months of July and August. Outside those months, pets are welcome provided they remain on a leash at all times, and a €25 cleaning surcharge applies per stay.

Yes. Guests can rent baby equipment for their stay. A cot with extra mattress costs €15, or €25 when supplied with a blanket, duvet and bed sheets. A baby chair is €10, and a toddler high chair is €15.

Barbecuing is permitted on the gravel path beside each accommodation. The property does not supply or rent barbecue equipment, so guests must bring their own.

Yes. Courbe lodges feature a fully equipped kitchen that includes a large fridge with separate freezer, a four-hob gas or induction stove, dishwasher, microwave/oven, and a complete set of plates, glasses, and cooking pots. Luxury Tents are likewise stated to have fully equipped kitchens, although specific appliance details are not provided.

The Canal des 2 Mers à Vélo stretches for about 750 km between the Atlantic and the Mediterranean. The largely level, shaded path is laid out for cyclists of all ages, making it accessible and family-friendly.

Highlights in Lot-et-Garonne include Le Mas-d’Agenais and its Rembrandt painting, the Vignerons de Buzet wine cellar, the canal bridge, and the town of Agen itself.

Yes. The mandatory end-of-stay cleaning fee is not included in the rental price and must be paid on site in cash. The amount varies by accommodation: €80 for Lodge Charm, €100 for Espace, €110 for Espace Plus Airco, €90 for a Luxury Tent, €130 for Courbe, and €195 for Maison Pigeon.

Electric vehicle charging is available at the nearest supermarket, which offers one Type 2 charger (20 kW) and four fast chargers rated between 100 kW and 150 kW.

No, the accommodations do not include a television or any in-room entertainment system.

During high season, reception is open from 09:00 to 19:00. Guests arriving after 19:00 can still check in.

There are currently no public transport links or shuttle services between the nearest train station or airport and Club Les Ormes. Guests are advised to arrange their own transportation.

Bicycles are not available for rent on site; guests will need to arrange rentals independently. Because no in-house service is offered, there are no associated rates or size options.

A basic first-aid kit is available on site. For professional medical care, a general practitioner is located approximately 7 minutes away, and the nearest hospital can be reached in about 25 minutes.

The swimming pools are secured with mandatory safety fencing.

Quiet hours are in effect from 23:00 to 08:00. During this period, guests are requested to keep noise to a minimum, and this policy is generally well respected.

During the pre- and post-season, a minimum stay of four consecutive nights applies to all accommodation types. In high season, bookings are limited to full weeks: lodges run from Saturday to Saturday, while tents run from Sunday to Sunday.

Massages are available by appointment on Mondays and Wednesdays, and on Fridays when demand is high. Nail treatments are offered on Tuesdays.

Smoking is permitted only in outdoor areas; it is not allowed inside any accommodation. The park notes that very few guests choose to smoke.

Each Courbe lodge provides three bedrooms and accommodates two parents plus up to four children. Each Luxury Tent accommodates two parents and up to four children, featuring a bunk bed for two children and a bedstede for two others; the specific number of distinct bedrooms is not specified.

There is no on-site security or staff presence during the night to handle emergencies.

All beds at Club Les Ormes measure 80 × 200 cm, so guests planning to bring their own linens should ensure they fit these dimensions.

A deposit equal to 50 % of the total booking cost is required at the time of reservation. The remaining 50 % is payable four weeks before arrival.

No, there is no lifeguard on duty at the swimming pools, and no additional safety measures are provided. Guests should therefore exercise caution when using the pools.

The site provides 2 Courbe lodges, 8 Luxury Tents, 11 Charme lodges, 3 Espace units, and 7 air-conditioned Espace Plus units. Guests may request adjacent or specific units; if the preference can be confirmed, a €45 fee per accommodation is charged.

The nearest grocery option is the Intermarché supermarket in Villeréal, about a five-minute drive from the property. It operates Monday to Saturday from 08:30 to 19:30. The store is normally closed on Sundays, but during July and August it opens on Sundays from 09:00 to 12:00.

Yes. The restroom at the poolside bar contains a dedicated child-sized toilet, allowing young children to use the facilities comfortably while at the pool area.

Yes. A €150 cash security deposit is collected at check-in and is fully refunded when the accommodation is returned in its original condition.

Day visitors are welcome, provided you inform the hosts in advance. A charge of €7.50 per visitor per day applies for use of the park facilities.

Standard duvets and pillows are already provided in every accommodation; guests only need to bring or rent bed linen if desired.

Yes. Each accommodation comes with a complimentary starter package of cleaning products.

An extension is possible if availability allows and must be arranged with the hosts. Additional nights are billed according to the prevailing weekly rate.

Yes. In spring and autumn, every accommodation except the Courbe lodges can be reserved for flexible lengths such as 6 or 10 nights. You choose the exact arrival and departure dates during step two of the online booking process, provided you meet the four-night minimum stay.

The duplicate listings are identical units; the duplication is purely administrative to keep the reservation system organised. For example, “Charme Lodge” and “Charme Lodge_” refer to the same lodging type.

The holiday park covers about 10 hectares and contains 32 separate accommodations spread across the grounds.

Bergerac Airport is the nearest airport. Transavia offers frequent, low-cost flights from Rotterdam The Hague Airport to Bergerac, where several car-rental companies operate on site.

Yes. The park’s large multi-sports court is set up for basketball, football and hockey.

Yes. Friends or relatives may spend the night on the trekkers’ field with a small tent, camper or caravan, subject to advance approval by the hosts, who reserve the right to refuse unsuitable equipment.

Yes. On request, a Junior Caravan can be placed next to a lodge to accommodate two children. The rental fee is €100 per week.

Every accommodation has enough space to set up a small tent for children to play in, but the tent may not be used for sleeping overnight.

The park offers a reserved parking space by the restaurant, an adapted toilet with sink, a lowered sink at the sanitary block for dishwashing or laundry, a wheelchair that guests may borrow, and a telephone with large keys for easier use.

Yes. Charme Lodge 20 features a small forest hut on its terrace where two children can sleep.

The fitness room is available to guests without any time restrictions, so you can work out whenever you like.

From early May until the end of June and again from the beginning of September, only the smaller pool remains open. This pool is both heated and covered, so guests can swim comfortably even when the weather is cooler.

No. According to the park’s house rules, children are allowed in the pools only when one of their parents is present to supervise them.

In the July–August high season, Lodges, Espaces and Courbe lodges run from Saturday to Saturday, while the eight Luxury Tents and Maison Pigeon change over from Sunday to Sunday. During the special Toddler Weeks, arrival and departure days are flexible.

Each Luxury Tent offers about 65 m² of space, sleeps up to two adults and four children, and includes its own modern bathroom, a large fridge–freezer, microwave, coffee maker, kettle and a mobile hob that can be used outdoors. A covered terrace holds a dining table, sofa, armchairs and two sun-loungers on the adjacent field.

Yes. Maison Pigeon has its own 10 × 5 m private pool, a large garden with an in-ground trampoline, and a table-tennis table for guests’ exclusive use.

Bas and Mandy moved to France in 2014, purchased the former Chalets les Ormes park that year, and renamed it Club Les Ormes. They have run the site as a family business ever since, after long careers with IKEA.

Yes. Each booking includes access to the Club app, which the hosts use frequently for practical messages and activity updates. Guests are expected to read the app’s contents and all incoming notifications in a timely manner.

Toddler Weeks (Peuterweken) are special early- and late-season periods that offer families with young children more flexible arrival and departure days and reduced rates. For the 2026 season they run from 25 April – 4 July and from 22 August – 28 September.

No. Club Les Ormes accepts no liability for loss, theft or damage to guests’ belongings, nor for accidents or injuries that may occur while using the accommodations, swimming pool, playground, or other facilities.

Each family automatically receives two bath towels and a bath mat at no extra cost. Additional towel sets (large towel, normal towel, and washcloth) can be rented for €15 per set if more linens are needed.

Yes. Every hiker’s pitch on the trekkers’ field is served by its own dedicated shower situated in the nearby sanitary building, which also contains toilets and a washing machine.

Yes. Guests aged 13 and over must pay a municipal tax of €2.50 per person per day, which includes a €0.60 tourist-tax portion.

Yes. A non-refundable reservation fee of €45 is applied to every booking.

Yes. A children’s cinema operates during high season, with films screened twice a week as part of the organised activities programme.

Yes. A telephone with large keys is provided on the property for guests who require easier keypad use.

Yes. The inventory list specifies that every lodge and each Luxury Tent is equipped with a Nespresso coffee machine for guests’ use.

Dishwashers are installed in the Courbe lodges, the Espace Plus Airco units, and the Lodge 4 category.

A hairdryer is available in each Courbe lodge; no hairdryer is listed for the other accommodation types.

Yes. If you wish to hire extra towel sets, the park requires a minimum order of two sets per booking.