Frequently Asked Questions

Club Les Ormes is a small-scale holiday park in the French countryside that offers families a peaceful setting with spacious accommodations and many on-site facilities.

The park is at Lieu Dit 'Pré de Courbe', 1344 Route de la Pagésie, 47210 St. Etienne de Villeréal, France.

Your hosts are Bas and Mandy van Duivenboden, who are present on the property to welcome guests and ensure a great stay.

The park welcomes guests from May through September.

Options include the Courbe lodges, eight Luxury Tents, and the large holiday home Maison Pigeon.

Yes, each accommodation type comes with its own modern bathroom facilities.

It is intentionally small, focused on families with young children, and emphasizes safety, personal attention, and plenty of space and tranquility.

Yes, the park is very child-friendly, offering safe play areas, a paddling pool, and family-oriented activities.

Children can enjoy a playground, paddling pool, indoor playroom, and safe open spaces for free play.

Guests have access to a heated and covered pool (with a separate paddling pool), a larger outdoor pool, table tennis, table football, jeu de boules, a zip line, multiple play items such as swings, a large multi-sports court set up for basketball, football and hockey, and a fully equipped fitness room featuring both cardio and strength machines.

Club Les Ormes has two swimming pools: • A smaller covered pool that is heated and open all season from early May until the end of September. • A larger outdoor pool with a separate paddling section and sun-terrace that operates from roughly mid-June until the beginning of September, weather permitting. Both pools are chlorinated in compliance with French regulations. • The covered pool is maintained at an average temperature of about 29 °C. • The outdoor pool varies between roughly 24 °C and 30 °C, depending on sunshine and night-time air temperatures. The pool area is open daily from 10:00 to 19:00, and the roof of the smaller pool can be retracted on warm days.

Yes. The poolside bar is open daily from 10:00 to 19:00, serving a variety of cold drinks and snacks. The bar area also contains a restroom with a child-sized toilet.

In high season (July–August), the on-site restaurant is open every day from 08:30 to 23:00. During the early and late season it operates from 11:00 to 13:00 and from 15:00 to 18:00, and it is closed on Wednesday mornings.

Yes, fresh bread rolls can be pre-ordered and collected for breakfast.

Meals are prepared with fresh, preferably organic, local products and include breakfast, lunch, dinner, and a variety of hot and cold drinks.

Yes. You may choose to have lunch, dinner, or drinks at the restaurant, on the atmospheric terrace, by the pool, or at your own accommodation.

Yes. Friends or relatives—and other passing campers—may spend the night on the trekkers’ field with a small tent, camper, or caravan, provided they obtain advance approval from the hosts, who reserve the right to refuse unsuitable equipment. The trekkers’ field is served by a multifunctional sanitary building that offers toilets, showers, and other essential facilities for overnight guests.

Yes, downloadable park maps (plattegronden) are provided for guests.

Guests can download the Camping Comfort app via QR code links for iPhone and other smartphones to see on- and off-site activities.

You can use the ‘Zoek & Boek’ feature on the website to search and book your preferred accommodation.

Email info@clublesormes.com or call +33 (0)6 78 14 86 25.

Yes, the surrounding Lot-et-Garonne and nearby Dordogne regions offer scenic routes ideal for cyclists and walkers.

In the evening, guests can join long tables to meet other families and enjoy dinner together.

Yes, eight Luxury Tents are set up on a large meadow, each furnished and equipped with its own modern bathroom.

Courbe is a lodge introduced in 2017, positioned on the park’s edge with architecture that blends indoor and outdoor living and provides countryside views.

Maison Pigeon accommodates one family of up to eight people.

The kitchen includes a dishwasher, six-burner gas stove with large oven, a Nespresso machine with milk frother, and all necessary accessories.

Yes, the park emphasizes plenty of rest, space, and a quiet natural environment for reflection.

Yes. The website features an interactive virtual tour—simply hover over or click the park map in the "Neem een rondleiding" section to view accommodations, facilities, and surroundings.

Weekly rates begin at €665 per week. Nightly rates have not been specified.

Standard check-in begins at 17:00, while check-out is required by 10:00. Guests are welcome to arrive earlier on the day of arrival and may stay on the premises after check-out to continue enjoying the facilities. Late check-out is possible only in the pre- and post-season and solely when availability permits; please enquire with the hosts during your stay.

Yes. Complimentary Wi-Fi is available across the entire park and inside all accommodations, provided via Starlink satellite internet. The connection offers high and steady speeds that are generally sufficient for video streaming or remote work.

Standard duvets and pillows are supplied in every accommodation. Each family also receives two bath towels and a bath mat free of charge when they order at least two sets of towels. Bed-linen packages can be rented for €20 per person. Additional towel sets (large towel, normal towel and washcloth) are available for €15 per set, with a minimum order of two sets per booking. Guests are welcome to bring their own linens and towels; all beds measure 80 × 200 cm.

Yes. The Courbe lodge comes equipped with an indoor slide and a dedicated children's playroom, adding extra fun for young guests.

Most bank cards are accepted for reservations and on-site purchases, with the exception of American Express. Cash payments are also welcome.

Cancellations made more than six months before arrival receive a full refund minus a €45 reservation fee. Between six and two months before arrival, 50 % of the deposit is refunded; between two and one month, the deposit is non-refundable; within one month, the full rental amount is payable. Shortening the stay is treated as a partial cancellation under the same terms. Guests are advised to arrange their own cancellation insurance.

The property is set on hilly terrain, making access more challenging for wheelchair users and guests with reduced mobility. Both the accommodations and common areas may therefore be less accessible.

A washing machine is available on site. Each load costs €6, and detergent is provided.

Guests may park their vehicles directly at their accommodation. No parking fee is specified.

Childcare and babysitting services are not available at Club Les Ormes. The property does not offer any on-site supervision for young children.

Courbe, Espace Plus Airco, and Maison Pigeon are equipped with air-conditioning units that can also operate as heaters. All accommodations provide a fan in every bedroom, and a small portable heater is available on request at no additional charge.

Yes. The official website features a dedicated “Fietsroutes” (cycling routes) section where guests can access recommended routes for exploring the surrounding Lot-et-Garonne and Dordogne areas. Ready-to-use GPX tracks—such as MONPAZIER, MOBAZILLAC, LOUGRATTE and Oh-Oh-Chateau—can also be downloaded and loaded onto your own GPS device.

Pets are welcome outside the peak months of July and August, provided they remain on a leash at all times. A €25 cleaning surcharge applies per stay. No vaccination certificates or other health documents are currently required. Pets are not permitted during July and August.

Only a limited selection of baby equipment is available for rent. • Cot with extra mattress: €15, or €25 when supplied with a blanket, duvet and bed sheets. • Baby high chair: €10. • Toddler high chair: €15. Other items such as baby strollers, bicycle child trailers are not provided.

Barbecuing is permitted on the gravel path beside each accommodation. The property does not supply or rent barbecue equipment, so guests must bring their own.

Yes. Courbe lodges feature a fully equipped kitchen that includes a large fridge with separate freezer, a four-hob gas or induction stove, dishwasher, microwave/oven, and a complete set of plates, glasses, and cooking pots. Luxury Tents are likewise stated to have fully equipped kitchens, although specific appliance details are not provided.

The Canal des 2 Mers à Vélo stretches for about 750 km between the Atlantic and the Mediterranean. The largely level, shaded path is laid out for cyclists of all ages, making it accessible and family-friendly.

Highlights in Lot-et-Garonne include Le Mas-d’Agenais and its Rembrandt painting, the Vignerons de Buzet wine cellar, the canal bridge, and the town of Agen itself.

Yes. The mandatory end-of-stay cleaning fee is not included in the rental price and must be paid on site in cash. The amount varies by accommodation: €80 for Lodge Charm, €100 for Espace, €110 for Espace Plus Airco, €90 for a Luxury Tent, €130 for Courbe, and €195 for Maison Pigeon.

Electric vehicle charging is available at the nearest supermarket, which offers one Type 2 charger (20 kW) and four fast chargers rated between 100 kW and 150 kW.

No, the accommodations do not include a television or any in-room entertainment system.

Reception is open from 09:00 to 19:00 during high season. In the pre- and post-season it is open from 11:00 to 13:00 and from 15:00 to 18:00 and is closed on Wednesday mornings. Guests arriving after the posted hours can still check in; please inform the property in advance so that suitable arrangements can be made.

There are currently no public transport links or shuttle services between the nearest train station or the airport and Club Les Ormes. Guests are advised to arrange their own transportation.

Bicycles are not available for rent on site; guests will need to arrange rentals independently. Because no in-house service is offered, there are no associated rates or size options.

A basic first-aid kit is available on site for minor injuries. The park does not maintain an automated external defibrillator (AED). For professional care, a general practitioner is located roughly 7 minutes away, and the nearest hospital can be reached in about 25 minutes by car.

Quiet hours are in effect from 23:00 to 08:00. During this period, guests are requested to keep noise to a minimum, and this policy is generally well respected.

In the pre- and post-season a minimum stay of four consecutive nights applies to all accommodation types. You may freely choose your exact arrival and departure days for every accommodation except the Courbe lodges. In the July–August high season all stays are limited to full weeks: • Lodges, Espace units and Courbe lodges run Saturday → Saturday. • The eight Luxury Tents and Maison Pigeon run Sunday → Sunday. During the special Toddler Weeks, arrival and departure days are again flexible, giving families with young children additional freedom when planning their stay.

Yes. The on-site beauty salon offers 1.5-hour massages (€90) by appointment on Mondays and Wednesdays, and on Fridays when demand is high. Nail manicures are available on Tuesdays and start at €35.

Smoking is permitted only in outdoor areas; it is not allowed inside any accommodation. The park notes that very few guests choose to smoke.

Each Courbe lodge provides three bedrooms and accommodates two parents plus up to four children. Each Luxury Tent accommodates two parents and up to four children, featuring a bunk bed for two children and a bedstede for two others; the specific number of distinct bedrooms is not specified.

There is no on-site security or staff presence during the night to handle emergencies.

All beds at Club Les Ormes measure 80 × 200 cm, so guests planning to bring their own linens should ensure they fit these dimensions.

A deposit equal to 50 % of the total booking cost is required at the time of reservation. The remaining 50 % is payable four weeks before arrival.

The swimming pools are secured with mandatory safety fencing. However, there is no lifeguard on duty and no additional safety measures such as depth markings or emergency equipment are provided. Guests should therefore exercise caution when using the pools.

The site provides 2 Courbe lodges, 8 Luxury Tents, 11 Charme lodges, 3 Espace units, and 7 air-conditioned Espace Plus units. Guests may request adjacent or specific units; if the preference can be confirmed, a €45 fee per accommodation is charged.

The nearest grocery option is the Intermarché supermarket in Villeréal, about a five-minute drive from the property. It operates Monday to Saturday from 08:30 to 19:30. The store is normally closed on Sundays, but during July and August it opens on Sundays from 09:00 to 12:00.

Yes. The restroom at the poolside bar contains a dedicated child-sized toilet, allowing young children to use the facilities comfortably while at the pool area.

Yes. A €150 cash security deposit is collected at check-in and is fully refunded when the accommodation is returned in its original condition.

Day visitors are welcome, provided you inform the hosts in advance. A charge of €7.50 per visitor per day applies for use of the park facilities.

Yes. Each accommodation comes with a complimentary starter package of cleaning products.

An extension is possible if availability allows and must be arranged with the hosts. Additional nights are billed according to the prevailing weekly rate.

The duplicate listings are identical units; the duplication is purely administrative to keep the reservation system organised. For example, “Charme Lodge” and “Charme Lodge_” refer to the same lodging type.

The holiday park covers about 10 hectares and contains 32 separate accommodations spread across the grounds.

Bergerac Airport is the nearest and most convenient airport for international visitors. Several car-rental companies operate on site, and the drive to Club Les Ormes takes roughly 30 minutes.

Yes. On request, a Junior Caravan can be placed next to a lodge to accommodate two children. The rental fee is €100 per week.

Every accommodation has enough space to set up a small tent for children to play in, but the tent may not be used for sleeping overnight.

The park offers a reserved parking space by the restaurant, an adapted toilet with sink, a lowered sink at the sanitary block for dishwashing or laundry, a wheelchair that guests may borrow, and a telephone with large keys for easier use.

Yes. Charme Lodge 20 features a small forest hut on its terrace where two children can sleep.

The fitness room is open 24 hours a day with no fixed time slots, so you can work out whenever you like. For safety reasons it is reserved exclusively for adults; children and teenagers are not permitted to enter, even under parental supervision.

No. According to the park’s house rules, children are allowed in the pools only when one of their parents is present to supervise them.

Each Luxury Tent offers about 65 m² of space, sleeps up to two adults and four children, and includes its own modern bathroom, a large fridge–freezer, microwave, coffee maker, kettle and a mobile hob that can be used outdoors. A covered terrace holds a dining table, sofa, armchairs and two sun-loungers on the adjacent field.

Yes. Maison Pigeon has its own 10 × 5 m private pool, a large garden with an in-ground trampoline, and a table-tennis table for guests’ exclusive use.

Bas and Mandy moved to France in 2014, purchased the former Chalets les Ormes park that year, and renamed it Club Les Ormes. They have run the site as a family business ever since, after long careers with IKEA.

Yes. Each booking includes access to the Club app, which the hosts use frequently for practical messages and activity updates. Guests are expected to read the app’s contents and all incoming notifications in a timely manner.

Toddler Weeks (Peuterweken) are special early- and late-season periods that offer families with young children more flexible arrival and departure days and reduced rates. For the 2026 season they run from 25 April – 4 July and from 22 August – 28 September.

No. Club Les Ormes accepts no liability for loss, theft or damage to guests’ belongings, nor for accidents or injuries that may occur while using the accommodations, swimming pool, playground, or other facilities.

Yes. Every hiker’s pitch on the trekkers’ field is served by its own dedicated shower situated in the nearby sanitary building, which also contains toilets and a washing machine.

Yes. Guests aged 13 and over must pay a municipal tax of €2.50 per person per day, which includes a €0.60 tourist-tax portion.

Yes. A non-refundable reservation fee of €45 is applied to every booking.

Yes. A telephone with large keys is provided on the property for guests who require easier keypad use.

Yes. The inventory list specifies that every lodge and each Luxury Tent is equipped with a Nespresso coffee machine for guests’ use.

Dishwashers are installed in the Courbe lodges, the Espace Plus Airco units, and the Lodge 4 category.

A hairdryer is available in each Courbe lodge; no hairdryer is listed for the other accommodation types.

The complete house rules are published in the Club Comfort app. Guests receive access to the app with every booking and are expected to read the rules there before and during their stay.

No packages

Owners and most families speak dutch Staff speaks English, dutch and french

yes all of them have black out curtains and shutters

lunch varies between 6-11 euros Dinner for kids is 9 euro adults is 29 euros (table d'hote, three course meal)

no

no

one child or adult only on the zipline no restrictions for other equipment

yes it is filtered and safe to drink for use in the Nespresso coffee machine its recommended to use bottled water for a better taste

During the July–August high season, Club Les Ormes schedules a lively programme for all ages. • Children: Staff-led activities are organised about four times per week—two sessions during the day and two in the evening—ranging from quiet arts-and-crafts projects to energetic water games. In addition, a dedicated kids’ cinema shows films twice a week. • Adults: Spinning sessions and paid wine-tasting events are arranged on selected days. Exact days and starting times are announced in the Camping Comfort app and on the activity boards on site.

The covered and heated pool stays open all season the bar is open from 11-13 and from 15-18 with the exception of Wednesday mornings the kids playroom is accesabel during the whole day, every day

the campsite spots have electricity. We do not have grey water disposal or chemical toilet disposal possibilities

no housekeeping fresh set of towels or bedsheets can be rented of washed by yourself

A Canoë Détente Dordogne, located on the D 703 between Saint-Cyprien and Beynac (about 14 km from Sarlat), operates scheduled shuttle departures from its riverside base to the starting point. You paddle back at your own pace (return by 19:00) and can use the large car park, changing cabins, showers, toilets, bar, farm-inn restaurant, shop and Wi-Fi point. Canoe hire costs €10–€22, and payment can be made by cheque, holiday cheque or cash.

Three popular stops are Café Vélo in Agen (locally-sourced, organic specialities and on-site bike repairs), L’Île aux Bateaux in Buzet-sur-Baïse (a converted lock-keeper’s house with home-style cuisine by the water) and La Chope et le Pichet in Villeton (fresh regional dishes made with local produce beside the Garonne canal). Each offers a scenic, relaxed break for cyclists.

Each lodge and tent is equipped with a private drying rack or clothesline. Guests can dry their laundry directly at their accommodation without using shared facilities.

Yes. A selection of board games, books, and other indoor entertainment items is available, primarily geared toward children.

No discounts, loyalty programmes, or special packages are currently available. All reservations are billed at the standard published rates.

No, the property does not provide a secure, covered storage area or individual lockers for bicycles. Guests must therefore arrange their own safe storage solutions.

Yes. All accommodations are equipped with mosquito nets or insect screens on both windows and doors.

Toddler-safety items such as stair gates, bed rails, and socket covers are not provided. They are neither available to rent nor to borrow.

All accommodations are fitted with smoke detectors and fire extinguishers, which are inspected annually by a qualified professional.

Life jackets, arm bands, and other flotation devices are not available to borrow or rent for young children at the swimming pools. These items are not provided on-site.

Yes. Baby-changing stations are available in certain public restrooms on the property.

The accommodations do not provide a safe or lockable storage box. Valuables such as passports, laptops, or cameras cannot be secured on-site.

Power outlets or charging lockers for electric bicycles are not available, so no related fees apply.

Drone use is strictly prohibited anywhere on the property. No special permissions are granted.

At this time, no specific health or hygiene measures have been implemented. Standard procedures remain in effect.

Each Courbe lodge (map numbers 41 and 42) provides roughly 82 m² of indoor space.

Yes. A dedicated 24-hour emergency telephone line is available for guests who need urgent assistance at any time of the night or outside standard reception hours.

Campfires, fire pits, and any open flames other than barbecues are not permitted anywhere on the property.

Charme Lodge has two bedrooms and accommodates up to four persons. The Espace offers three bedrooms and accommodates up to six persons.

Each accommodation includes parking for one vehicle directly at the unit. Additional cars may be parked free of charge in the main car park at the entrance.

The restaurant can accommodate vegetarian, vegan, gluten-free, and other dietary requirements. Guests must specify their needs when making a reservation, and a brief consultation with the chef is recommended.

Each accommodation receives a starter kit that includes toilet paper and basic cleaning products. Other toiletries are not listed as part of this starter kit.

Yes. Each Luxury Tent is equipped with a heating source for use during cooler spring and autumn nights.

A tumble dryer is not available on the premises, and no nearby facilities are provided for this purpose. Guests should plan alternative arrangements for drying their clothes.

The Luxury Tents are not equipped with air-conditioning or any fixed cooling system. No permanent cooling facilities are installed.

The zip line may be used by individuals weighing up to 50 kilograms.

Recycling and waste-sorting facilities are available on the property. Guests should follow the detailed guidelines provided in the Club Comfort app.

There is no ATM on the premises. Guests can access three ATMs located in the nearby village.

Swimming-pool and beach towels are not provided free of charge. They are available to rent on site.

Cooking essentials such as salt, pepper, and cooking oil are not supplied, so guests should bring their own. Basic cleaning products, including dishwashing liquid, are provided in each accommodation.

An iron and ironing board are available to borrow from the main facility. No rental fee is specified.

Unaccompanied groups of minors are not permitted to make a booking or stay at the property.

Only Maison Pigeon is equipped with its own washing machine.

The on-site restaurant does not offer a traditional breakfast service, so no per-adult or per-child rate applies. Instead, guests may pre-order their preferred bread the day before and collect it from 08:30 the next morning; during quieter periods, bread can be delivered to the accommodations.

Guests arriving after 18:00 must inform the property in advance so that suitable arrangements can be made. When the restaurant is open, keys may be collected there until 22:00. For arrivals after 22:00 or during the off-season, guests proceed directly to their accommodation, where the key will be left on the inside of the door.

Yes. Children’s high chairs are provided and are set at the table in advance, so no separate reservation is necessary.

Cyclexplore, located in Villeréal, is the recommended local provider and can deliver bicycles directly to Club Les Ormes. Guests should contact the company for current rental pricing.

Baby baths, potties, and adapted seats are available free of charge, subject to stock availability. Guests are encouraged to request these items in advance to ensure they are reserved.

Club Les Ormes does not organise or partner with any guided excursions or day trips, including vineyard tours, local markets, or canoe outings. Guests wishing to participate in such activities will need to arrange them independently.

Guests may pre-order a standard grocery package (€45) that includes basic snacks and drinks for arrival and items to accompany breakfast bread. Bread can be ordered separately in advance via the Club Comfort app.

Sports equipment—including footballs, basketballs, table-tennis bats, and boules—is available on site. Guests can collect these items at the bar or the information desk.

Enter “Club Les Ormes, Lieu Dit ‘Pré de Courbe’, 1344 Route de la Pagésie, 47210 Saint-Étienne-de-Villeréal, France.” As you approach the village, follow the signposts bearing the Club Les Ormes logo and ignore directions to “Camping La Parenthèse Les Ormes,” which is a separate site nearby.

The photos shown online are representative examples. Individual lodges and tents may differ slightly in layout or décor because the complete interiors are refreshed every season.

Yes. All lodges are clustered around a large central meadow, and the restaurant, playground, and both swimming pools can be reached within a few minutes’ walk from every accommodation.

Yes. A booking at Club Les Ormes automatically includes unlimited use of every facility—both swimming pools, the fitness room, playgrounds, and the organised kids’ activities—without any extra admission or usage fees.

Yes. If you prefer to dine separately, simply inform the hosts in advance and a private table will be arranged for your family.

During high season the restaurant serves dinner on six evenings each week.

Yes. The kitchen serves the children first so parents can assist them before enjoying their own meal.

Yes. The rural location offers an exceptionally dark night sky with very little light pollution, allowing guests to stargaze and enjoy the "real night" and its intense starry sky.

Yes. Bas and Mandy live on the property and are at the Club every day with their team, ready to answer questions, have a friendly chat, and help make your holiday run smoothly.

Yes. Transavia offers frequent, direct flights from Rotterdam The Hague Airport to Bergerac Airport, making it a convenient option for Dutch guests.

Yes. The hosts are happy to discuss and arrange a bridging solution when your flight schedule does not align perfectly with the reserved accommodation dates.

Yes. You can travel comfortably on Thalys or TGV services; advance seat reservations are required.

The Lodges have the most space surrounding them. These wooden houses are described as charming, well-equipped, and offering a lot of privacy.

The Luxury Tents are grouped together on a meadow but are arranged so that each terrace still has sufficient privacy. The central field often becomes a hub for football matches or spontaneous communal barbecues.

Bas and Mandy renamed the former Chalets les Ormes holiday park as Club Les Ormes because they offer more than chalets, including luxury tents. They also want the shared meals and holiday memories to create a sense of belonging to the Club.

Guests may leave the key in the door when they check out.

Yes. The website includes an Impression page titled “Any day at Club Les Ormes” with many photos of the park and its surroundings.

No. Before moving to France, Bas and Mandy both worked for IKEA for a long time in the Netherlands and abroad, and they state that they had no experience in tourism before starting this adventure.

Yes. Bas and Mandy state that their children have worked with them for several seasons, which contributes to Club Les Ormes feeling like a true family business.

Yes. Guests can go to the restaurant terrace for coffee, lunch, ice cream, or a cold drink.

The Luxury Tents are shown on the park map as numbers 31 to 38. Each Luxury Tent is approximately 65 m².

The Espace Plus Airco can accommodate up to 6 people and has three bedrooms.

The Luxury Tents have electricity. The door can be closed with a zipper.

The complimentary cleaning starter kit includes cloths, dishwasher soap, bin bags, a dishwasher brush, and hand soap from a local shop. Kitchen tea towels and regular kitchen towels can be rented on site.

No, basic toiletries such as hand soap, shampoo, and shower gel are not supplied in each accommodation.

No, staff-led children’s activities or a kids’ club are not available outside the July–August high season.

Gas, water, and electricity charges are fully included in the rental price.

Yes. The holiday park is fenced or gated to help prevent young children from wandering off the property.

Charcoal barbecues are permitted.

Before check-out, guests must empty all bins, remove all trash, and sweep the floors. These tasks must be completed to receive the full security deposit back.

Club Les Ormes has Starlink on site and full coverage.

No. Guests are not required to follow any specific swimwear rules or requirements.

There are no available options for guests arriving without a car to reach nearby supermarkets or attractions. A car is required.

The communal table d’hôtes dinner starts at 7:00 p.m. in high season and at 6:00 p.m. in low season. Advance reservation requirements are not specified.

No, allergy-friendly bedding is not available on request.

No, there is no on-site shop or kiosk.

Yes, shaded loungers or umbrellas are provided around the outdoor swimming pool and are free to use.

Yes. The holiday park is fully fenced or gated to prevent small children from wandering off the property.

Guests must remove all trash, empty the bins, sweep the floor, and place any rented towels and bedsheets in their dedicated bags.

No restrictions apply.

The communal Table d’Hôtes dinner begins at 18:00 in the pre-season and at 19:00 in the high season.

The 2026 price table uses four seasonal periods: Toddler Weeks from 25 April to 4 July, Early Season from 4 July to 11 July, High Season from 11 July to 22 August, and Toddler Weeks from 22 August to 28 September. The rates take Dutch school holidays into account.

No. The number of people staying in the accommodation is specified at booking, and Club Les Ormes does not allow more people than that to stay overnight in the accommodation.

If you have questions about booking or if something is not working in the booking process, you can email Club Les Ormes at info@clublesormes.com.

The terms list the bank account as SARL Chalets les Ormes, account number 51021133662. The IBAN is FR76 1780 7008 0251 0211 3366 254 and the BIC is CCBPFRPPTLS.

The Espace accommodations are listed as units 3, 5 and 14. The Espace Plus Airco accommodations are listed as units 4, 9, 10, 13, 15, 16 and 22.

Yes. If you wish to reserve a specific unit, a one-time preference fee of €35 is charged in addition to the normal reservation fee.

The weekly price for a Luxury Tent in the high-season period 11 July – 22 August 2026 is €1,430.

During the Toddler Weeks of 25 April – 4 July and 22 August – 28 September 2026, a Luxury Tent costs €665 per week.

For the early-season week 4 – 11 July 2026, a Courbe lodge (units 41 and 42) is priced at €1,700 per week.

During the 11 July – 22 August 2026 high-season weeks, a Courbe lodge (units 41 and 42) costs €2,275 per week.

In the Toddler Weeks of 25 April – 4 July and 22 August – 28 September 2026, a Courbe lodge costs €1,320 per week.

For the 11 July – 22 August 2026 high-season weeks, an Espace Plus Airco lodge (units 4, 9, 10, 13, 15, 16 and 22) costs €1,895 per week.

A Lodge Charme is priced at €1,295 per week for the 11 July – 22 August 2026 high-season period.

During the 11 July – 22 August 2026 high-season weeks, the large holiday home Maison Pigeon costs €2,950 per week.

For the early-season period 4 – 11 July 2026, a Luxury Tent costs €1,050 per week.

You can visit the Château de Bonaguil, located at 400 route du Château, 47500 Saint-Front-sur-Lémance. For details, call +33 5 53 41 90 71, visit http://www.chateau-bonaguil.com, or email accueil@bonaguil.fr.

Yes. Lac du Brayssou (47210 Tourliac) allows public access free of charge for walkers. To fish, you must purchase the relevant permit; current fishing tariffs are listed in the annual ‘Visgids 47’ or online at www.peche47.com or cartedepeche.fr.

Château de Gavaudun is located at le Bourg, 47150 Gavaudun. For details, call +33 5 53 75 10 07 or email sitechateaugavaudun@orange.fr.

A Canoë Détente Dordogne is at 1189 Route d’Enveaux, 24220 Saint-Vincent-de-Cosse. Phone: +33 5 53 29 52 15. Website: www.canoe-detente.fr. Email: ferme-du-portdenveaux@wanadoo.fr.

The children’s entertainment program is specifically designed for guests aged 3 to 12 years. All activities are planned to engage and suit this entire age range.

There are no specific maximum size, length, or equipment restrictions for tents or caravans on the trekkers’ field. Campers are welcome provided they are not excessively large.

Guests can report maintenance issues or urgent defects through the chat feature in the Club Les Ormes app. Alternatively, they may notify the staff directly at the bar.

The playgrounds, zipline, and sports areas are open 24/7. Guests may use these facilities at any time without restricted hours.

Each accommodation is equipped with its own fire extinguisher for immediate use. In any emergency, guests should contact the owners without delay.

Villeréal hosts the second-best market in France for 2026, with additional Monday evening markets in July and August, attractive scenery and several restaurants. Monpazier offers a charming medieval atmosphere, a Thursday weekly market and varied dining options. Family favourites highlighted in our app include: Château de Bridoire; the Thursday market in Monpazier; Château de Bonaguil; the Parc en Ciel climbing park in Gavaudun; and Rody Chocolaterie with nearby Lac Lougratte, plus suggestions for a canoe trip with Canoë Détente and a day at Limeuil where the Vézère and Dordogne rivers meet. All destinations are easily accessible as day trips from Club Les Ormes.

During high season, guests are advised to reserve dinner tables up to one week in advance. Daily bread orders must be placed before 18:00, with collection available from 08:30 the following morning. Beauty treatments and organised activities can be booked flexibly, subject to their respective opening times.

Electric vehicle charging is not permitted at the accommodations or elsewhere within the park. Guests can instead make use of several nearby public stations that provide rapid-charging facilities.

If you misplace your accommodation key or lock yourself out, please visit the reception desk to obtain a spare key. The reception team will assist you promptly.

Guests must bring a towel when using the fitness room. After each session, clean the equipment with the provided cleaning product and cloth.

One week before arrival, guests receive an email asking them to confirm several details—most importantly whether they wish to reserve dinner on the day they arrive. All other necessary guest information is already stored in the booking system, so no additional documents are required at check-in.

A change of booking dates or a switch to another accommodation can always be made when availability permits. This option remains valid even after the reservation has been confirmed.

In the event of a medical emergency at night, guests should immediately dial 112. Guests are advised to call 112 without delay.

Guests must promptly report any damage to the accommodation, furniture, or equipment. Management will assess the situation with the guest to determine if repair or replacement costs are payable.

Pre-arrival information, including Club app access, arrival instructions, and practical reminders, is sent to guests by mail. It is dispatched approximately one week before their scheduled arrival.

Guests must submit their cancellation by email. The effective date of receipt, along with all other related terms, is specified in the General Conditions.

If a booking is made fewer than four weeks before arrival, 100% of the rental amount must be paid in full at the time of reservation.

Please request approval for day visits in advance. Once confirmed, a fee of €7.50 is charged per visitor.

Club Les Ormes is a family-oriented park. Adult-only groups, parties, or celebration groups are not permitted to book accommodations.